Privacy Policy

1. Introduction

Farct ERP ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise resource planning software and related services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

Information that identifies you personally, such as:

• Full name and contact details (email address, phone number, mailing address)
• Company information and business details
• Job title and professional credentials
• Payment and billing information
• Account credentials and authentication data

2.2 Usage Information

Information about how you use our services, including:

• Log data and access timestamps
• Feature usage patterns and preferences
• Performance metrics and error reports
• Device information and browser details
• IP addresses and location data

2.3 Business Data

Information related to your business operations, such as:

• Inventory and product information
• Customer and supplier data
• Financial records and transactions
• Employee and HR information
• Manufacturing and production data

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Providing and maintaining our ERP software and services
• Processing transactions and managing billing
• Delivering customer support and technical assistance
• Personalizing your experience and interface
• Ensuring system security and preventing fraud

3.2 Communication

• Sending important service updates and notifications
• Providing technical support and troubleshooting
• Responding to your inquiries and requests
• Sending marketing communications (with your consent)
• Notifying you about policy changes

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Monitoring system performance and reliability
• Identifying and resolving technical issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and environmental controls
• Employee training on data protection and security practices
• Incident response procedures and breach notification protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. The retention period depends on the type of information and the purpose for which it was collected:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Usage data: Typically retained for up to 2 years for analytics and service improvement
• Business data: Retained according to your business needs and legal requirements
• Payment information: Retained as required by financial regulations and for billing purposes

You may request deletion of your information, subject to legal and contractual obligations.

7. Your Rights and Choices

You have several rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and receive a copy of the data we hold about you in a portable format.

7.2 Correction and Update

You can request correction of inaccurate or incomplete information in your account and business data.

7.3 Deletion

You may request deletion of your personal information, subject to legal and contractual requirements.

7.4 Marketing Communications

You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7.5 Data Processing Restrictions

You may request restrictions on how we process your information in certain circumstances.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

For users in the European Economic Area (EEA), we ensure adequate protection for your data through standard contractual clauses and other approved mechanisms.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Our use of cookies includes essential cookies for service functionality, analytics cookies for performance monitoring, and preference cookies for personalization.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our services or by email.

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days and work to resolve any concerns you may have.